General FAQ

This section contains frequently-asked questions on various topics.

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LET IT ROLL

FAQs in German →

BASIC INFO

The LET IT ROLL 2025 festival will take place on July 31 - August 2, 2025. There are 3 official festival nights - Thursday, Friday and Saturday. 

We don't want to keep you in suspense, but the final location is still in the administrative process. We'll share the location as soon as possible. In the meantime, we're happy to tell you that the nearest airport is Václav Havel Airport in Prague, and the venue will be easily accessible by public transport. You definitely have something to look forward to!

The event is open to visitors over the age of 18 without exception.

Opening times for the music area and campsites will be announced at a later date.

All our LET IT ROLL events are accessible from the age of 18 and there are no exceptions. 

You will need an ID (or other photo ID) with you to prove your identity during the checking your name on the festival ticket. At the same time, we strongly recommend that all visitors carry an insurance card in case of medical treatment.

The schedule of individual performances, including the day activities will be announced at a later date. 

We recommend downloading the Woov app before the festival, where you can find the map and schedule, as well as lots more, be up to date and stay in touch with other Immortalz during the festival.

The Let It Roll Festival is cashless. All payments in the festival area are made via a cashless wristband, which you will receive upon entering the festival. At the Let It Roll festival, prices are listed in the festival currency (Bolt). The wristband can be charged free of charge about 2 weeks before the festival at the link we will publish. A 50 CZK deposit will be deducted for the first charge if made on site. Unused funds will be refundable within 14 days after the festival. For complete information, please read it carefully on our website once it will be published. 

We recommend downloading the Woov app before the festival, where you can find the map and schedule, as well as lots more, be up to date and stay in touch with other Immortalz during the festival.

You can find Let It Roll collection on our e-shop. Of course, merchandise will also be available for purchase directly at the festival at the merchandise stall inside the music area, so be sure to stop by for a piece. At the merchandise stall, you can only pay with a cashless wristband or credit card. 

Taking photos and videos at the festival with cameras, camcorders and mobile phones is allowed. Recording with professional equipment is only possible with prior arrangement and approved accreditation. If you are interested in such accreditation, please contact petr.dunka@beatworx.cz. When using photos and recordings, it is always necessary to visibly mention where the footage was taken at. 

At the Infopoint/Customer Care you can get all the information about the festival, you can buy earplugs and 1,5l of water. Do not hesitate to ask if you are unclear about anything. They will also be collecting lost and founds there. If you have a serious problem with the organization of the festival, please report it to the information desk as soon as possible. 

Opening hours: will be announced later

If you haven't found the answer to your questions in the previous text or if you don't know what to do in your situation, do not hesitate to contact us via one of the communication channels (messenger, Instagram, email info@beatworx.cz). We respond to all inquiries and we will do so as soon as possible. Be patient, please. 

1) Using drugs and alcohol is never risk-free

2) Drink enough water and eat well

3) Take good care of yourself and of others – we are all one family

4) If you don’t fell well, slow down and have some rest

5) Don’t exceed your limits – be responsible

6) You have only one set of ears - wear earplugs

7) Security staff take care of the safety of all visitors – respect their decisions

8) Never use drugs or alcohol. Especially before driving.

9) Keep your belongings safe – use the safety lockers

10) Our safety is the responsibility of all of us


The Czech Republic Police would like to inform you that the below actions are against the law:

- Driving under the influence of alcohol / drugs - Possession of drugs for own use

- The making / distribution of drugs


The law in the Czech Republic has a zero tolerance for these crimes!

In case of conviction a financial fine of up to 50.000 CZK may be charged or you may be taken into Police custody!

In case of driving under influence, your driving license may be seized immediately and you are not allowed to continue your journey!

TICKETS

Tickets can only be purchased online on our website letitroll.eu. It is possible to pay by entering a payment card, using Google Pay and Apple Pay. To use Google Pay or Apple Pay, you must have an active card stored in these services and use the correct browser (Google Chrome or Safari).

The payment can also be divided into several deposits. The first deposit is paid when booking the ticket, subsequent deposits are deducted automatically in the coming months. All deposits must be paid in full. If no additional payment is made, the ticket will not be sent and deposits already paid are not refundable.

All tickets will be sent 1 month before the festival by email and will also be available in your customer account at that time. 

Creating an account allows you to view all your bookings and reservations. You can download your tickets in PDF, download the invoice, view your deposit plan and update your card details.

It’s super easy: just choose the payment plan option when you buy your tickets at the check out and you can pay for any ticket, including services, with a minimum value of 60 EUR in equal monthly payments. The deposit will be charged automatically and you will always receive the info by e-mail. No interest, no fees.

You have the option to pay in 5 monthly deposits until Feburary 27, 2025. From February 28, 2025, deposits will be reduced to 4; from April 1, 2025, the deposits will be reduced to 3; from May 1, 2025, the deposits will be reduced to 2 and from May 30, 2025, the deposit plan will be terminated. 

Now you can insure your order in case you're unable to attend the festival. No more worrying about re-selling your tickets or changing your name – you can still get your money back easily! You can purchase the booking protection directly when buying your ticket. 

For payment plans, the Booking Protection fee will be collected at the time of the first instalment.

More information could be find here.

Your festival ticket will appear in your customer account 1 month before the festival and you will receive them via e-mail as well. 

Each visitor enters their name when purchasing a ticket. When entering the festival, it is essential that the name on the festival ticket matches the name on the visitor's valid ID. You can change your name online up to 1 month before the festival. To change your name, please send an email to info@beatworx.cz, where the name change will be made upon paying a fee of 7 EUR. Name changes will then also be possible on site for a fee of 13 EUR. 

NOTE: It is not possible to change names on Combo tickets. The name check applies only to festival tickets, including one-day tickets. It does not apply to campsites and other services.

Festival tickets are non-refundable. If you are unable to attend the festival for any reason, you can safely resell your ticket at Ticketswap.com. We use the secureswap service, which invalidates the original ticket and generates a new one with a new name. This service will be activated at the same time when tickets will be sent, i.e. one month before the festival, and it will be deactivated when the official resale is completed. It will still be possible to resell the ticket, however, the ticket remains the same and therefore it is necessary to change the name on it upon entry for a fee of 13 EUR and we are no longer responsible for its authenticity. 

For technical reasons it is not possible to resell Combo tickets. For Ravemates tickets, it is possible to resell only the whole bundle (ie. both tickets) or do the name change (in this case, contact us at info@beatworx.cz).

If you need to transfer your ticket to someone else and change the name on the ticket, contact us at info@beatworx.cz. Changing the name online is subject to a fee of 7 EUR and it is possible no later than 1 month before the festival. If you need to change your name directly at the festival, that is also possible. You can do so at the Cashier's Office, where you will also pay the name change fee (which is higher on site). 

NOTE: It is not possible to change the name on Combo Tickets. 

Visitors who present their ZTP/P (or level III disability) card and a valid festival ticket at the festival are allowed to bring an assistant for free. He or she will receive a free ticket at the accreditation desk. This exemption does not apply to holders of a Disabled Persons Pass (or level II disability). 

CASHLESS

  • A festival wallet.
  • A secure method of payment at all sales points at the festival.
  • A payment method that allows you to have perfect control over your spending and pay within seconds simply by tapping the chip to the sales device.
  • A chip festival wristband that serves as a ticket, granting visitors access to the summer festival area and movement within it.
  1. Upon entering the festival area, you will be given a festival wristband with a chip at the wristband station.
  2. At the top-up station, you can load money onto your wristband (if you haven't done it online in advance). The first on-site top-up is subject to a fee of 50 CZK, and the minimum top-up amount is 100 CZK. You can pay with cash or card. If you preloaded the wristband online, your money will be automatically transferred to the wristband after connecting the ticket and wristband. There is NO one-time fee of 50 CZK for online preloading.
  3. Download the NFCtron festival app, scan the activated chip, and track your spending even more conveniently! With the app, you can also rate your orders, receive notifications about completed payments, and, after the event ends, easily request a refund of the remaining credit back to your bank account within 14 days.
  4. After each order, the vendor will show you the remaining balance. You can also check your spending in the NFCtron mobile app simply by scanning the chip.

You can top up your credit online for free before the event at no charge.

You can do this in the new IOS app or via link which will be published here before the festival. 

Enter the number of your festival ticket, the ticket holder's name, and top up your money (the minimum top-up amount is 100 CZK).

For an even better event experience, download the NFCtron mobile app, scan the activated chip, and track your spending even more conveniently! (android | ios). With the app, you can also rate orders with stars and comments, providing us with feedback for future editions. 

After the event ends, you can easily request a refund of the remaining credit back to your bank account within 14 days.

The app is available on App Store and Google Play. NFC technology in your phone is required for full app functionality.


After the event, simply request a refund of unused Bolts in the NFCtron app (Android | iOS). 

Just scan the chip, click on REQUEST A REFUND, and follow the instructions. 

If you prefer not to download the app, request a receipt with a QR code at the top-up station. Scan the code, and you will see the option to return your credit directly on the main card. 

You’ve got 14 days  to get it done, so don’t miss out! Requests received after this date will no longer be able to be processed.

The request is processed within 14 working days.


Refund rules 

Refunding of unused credit is automatically controlled by the system. Your request may be temporarily denied, and you may be asked to explain the request in the following cases:

  • Repeating the same bank account across more than 3 requests.
  • A significant difference between the returned cups and the paid deposits.

NFCtron does not collect any personal data; all information is used solely to pay the remaining credit to the bank account once.


LET IT ROLL WINTER

TICKETS

This event is 18+ and there are no exceptions.

Tickets for the festival can be purchased at Ticketportal and Ticketmaster.


Tickets are tied to the name. Therefore, every visitor must have a festival ticket with their name on it when they arrive at the festival.

If you have a two-day ticket, you'll need your festival ticket to check in on Saturday as well - not just your wristband. Make things easier for yourself and keep your ticket handy on your phone. 

Changing the name on a Ticketmaster ticket is possible for a fee of 150 CZK till February 13, 2025 (12:00). To change a name, please use the contact form.

Changing the name on the Ticketportal ticket will only be possible through the online account of the original ticket holder for a fee of 150 CZK. This option will be available from 6/1/2025 to 6/2/2025.

It is not possible to make a name change of Combo ticket. 

Tickets cannot be returned or refunded.

On-site name changes are subject to Ticketportal, Ticketmaster and O2 Universum rules. It is therefore not possible to guarantee it from our side.

Tickets can only be purchased through the Ticketportal or Ticketmaster portals. We do not guarantee the authenticity of tickets purchased anywhere else.

The name on the ticket must match the name of the visitor and the name on his ID, which will be checked upon entry to the event.


TICKETSWAP

Ticketportal enables the secureswap service, thanks to which the ticket can be safely resold on the Ticketswap.com website. In this transaction, the original ticket is invalidated and a new ticket is created at the same time. Transcription of the name is part of the resale.


Ticketmaster does not allow this service, so we do not recommend using ticketswap for these tickets.

We bear no responsibility for any problems associated with ticket resale.

LOCATION & TRANSPORT

LET IT ROLL Winter 2024 will take place in O2 Universum at the address: Českomoravská 2345/17, 190 00 Prague 9-Libeň.

For transport to the festival, we recommend using public transport.


By underground

Českomoravská metro station is closed for reconstruction from January 6, 2025 to December 12, 2025 and will be a drive-through only. However, you can use the neighboring metro stations:

  • Vysočanská Station: From here, you can continue by tram lines 12 and 31, or walk to O2 arena and O2 universum in approximately 10 minutes.
  • Palmovka Station: From here, you can take tram lines 7 and 8 to reach the venues.

For more tips on how to easily get to O2 Universe, follow the website o2arena.cz, where information is continuously updated based on clarifications from the Prague Public Transport Company.


By tram

If you go by a tram, take No. 7 or 8 and get off at Arena Libeň jih.


By bus

If you go by bus, take either of the following buses: 151, 152 or 375 and get off at the Ceskomoravska stop or take either of 136, 177 or 195 and get off at Nadrazi Liben.


By train

Visitors can also make use of the nearby train stations Praha-Vysočany and Praha-Libeň.


When arriving by car, it is possible to use the adjacent parking garage. You can find more information on the O2 Universum website in the “parking and transportation” section.

We currently do not provide any accommodation services as part of LET IT ROLL Winter.

EVENT DETAILS

Friday, February 16, 2024, 19:30 - 06:00

Saturday, February 17, 2024, 19:30 - 06:00

FRIDAY - 14. 2.
20:00 - 21:00 | Schooler, Thiew
21:00 - 22:00 | Pe:Te
22:00 - 23:00 | Technimatic
23:00 - 00:00 | A Little Sound
00:00 - 00:05 | Show part 1: Tree Of Life: Death
00:05 - 01:00 | Culture Shock
01:00 - 01:05 | Show part 2: Tree Of Life: Rebirth 
01:05 - 02:00 | Camo & Krooked b2b Mefjus
02:00 - 02:05 | Show part 3: Tree Of Life: Life
02:05 - 03:00 | K Motionz
03:00 - 04:00 | Black Sun Empire
04:00 - 05:00  | AC13 B2B Reaper
05:00 - 06:00 | Cocroach, Kaira

SATURDAY - 15. 2.
20:00 - 21:00 | Snookey, N:Force
21:00 - 22:00 | Madface
22:00 - 23:00 | Flava D
23:00 - 00:00 | Grafix
00:00 - 01:00 | Sota
01:00 - 01:05 | Show: Ede Of Tomorrow
01:05 - 02:00 | Hedex
02:00 - 03:00 | Delta Heavy
03:00 - 04:00 | Eatbrain Carnage (Jade x MNDSCP x Mob Tactics)
04:00 - 05:00  | Teddy Killerz
05:00 - 06:00 | Ceeya & Nemesis 

The festival is cashless. 1 BLT = 50 CZK

Below are the exceptions where you can pay by card or cash:


TOP-UP

- cash + credit card


CLOAKROOM

- credit card + chip wristband

- price on site: 80 CZK / 1.6 BLT


LOCKERBOXES

- if not sold out in advance, we accept payments on site via credit card + chip wristband

- price on site:

300 CZK / 6 BLT locker standard

350 CZK / 7 BLT locker electrified

- refundable deposit 200 CZK only by credit card. The deposit is also refunded by card (the money should be credited back to the account within approx 5 days)


MERCH

- credit card + chip wristband


DEPOSIT IN FRONT OF THE HALL

- cash + credit card

- prices on site:

--- small items: 20,- CZK (e.g. knife, umbrella, groceries)

--- medium items: 50,- CZK (e.g. smaller backpack, bag, folding stroller)

--- valuable and large items: 100,- CZK (e.g. laptop, tablet, camera, suitcase, backpack)

The festival is cashless

This means that when you enter the festival area, you will receive a wristband with a chip at the Top-Up stand. You can top up this wristband with credit to make payments throughout the festival.


Top up your wristband:

You can top up your wristband for free online before the event or on site. In both cases, you will receive the wristband with the chip on the spot.

  1. Online: Top-up free or charge in advance of the festival. Top-up will start on 1. 2. 2025 at midnight and will end on 14. 2. 2025 at 7:30 PM.

  1. On-site: At the Top-Up stands. A fee of CZK 50 will be charged for the first wristband recharge. Cash and credit cards will be accepted at the Top-Up stand.


Refunds:

Simply load your chip into the NFCtron mobile app (android | ios) and request a refund to your bank account with just 3 clicks. You can request a refund up to 14 days after the end of the event. We do not issue cash refunds.

If you need some help, please follow the instruction on NFCtron website.


Festival currency:

1 BOLT = 50 CZK

For an easy overview of your balance, top-ups, and refunds, we recommend downloading the NFCtron app (android | ios).


Control of reusable cups:

  1. When you return a reusable cup, the number of cups will be checked against your purchases.

  2. It is only possible to return the same number of cups that were purchased with a given chip.

  3. A maximum of 3 cups can be returned in 1 order.

During the event you can storage your valuables in Lockerboxes (could be bought here) or in Depository in front of the hall.  


The depository is located on the left side of the O2 universum entrance (in direction to shopping mall Galerie Harfa). Payment is possible in cash or by credit card.


Approximate price list:

- small items: CZK 20 (eg. knife, umbrella, groceries)

- medium items: CZK 50 (eg. smaller backpack, bag, folding pram)

- valuables and large items: CZK 100 (eg. laptop, tablet, camera, suitcase, backpack)


The Deposit is limited in space and is mainly used for storing oversized luggage (larger than 40x30x20 cm) and other objects with which it is not possible to enter the O2 universum (via Prohibited items).


IT IS NOT POSSIBLE to store explosive, highly flammable, narcotic, psychotropic, strong-smelling, toxic or otherwise dangerous substances, acids, firearms and ammunition, pressure vessels and other materials that, due to their chemical or physical properties, may cause a threat to human health or the environment or property.


We would like to inform visitors that the storage deposit for items, located to the left of the entrances on Českomoravská Street, has limited storage capacity. Visitors are not entitled to store their belongings in the deposit (or cloakroom). Storage in the deposit (or cloakroom) may be refused, especially if the maximum capacity of the deposit (or cloakroom) is reached.

Need a smoke break? There's a special outdoor area for smokers (applies also to e-cigarettes). Please have your festival ticket ready on your phone, as you will need it for the security checks. 

This year, in collaboration with Woov, we have prepared an app for you where you can create your own lineup and receive notifications about upcoming sets, look at the map, and find your friends. The app is available for download for both Apple and Android devices.


DOWNLOAD WOOV

In order to save the environment from tons of waste, you will find backup cups at Let It Roll Winter 2024 as well. The deposit for one cup will be CZK 70. When you buy another drink, each cup will be exchanged for a clean one. Cups can be returned at bars. It is only possible to return the same number of cups that were purchased with a given chip. Damaged or otherwise degraded cups cannot be redeemed.

Once you leave the venue, your ticket will no longer be valid.

Medical services will be available on-site. Security and firefighters will also be patrolling the area to ensure everyone's safety. Please report any problems to our security team immediately.

We do not tolerate manifestations of sexism, racism, homophobia, xenophobia at our events.During the festival, do not hesitate to contact security or contact us directly via social media @letitrollfestival.

You can read the complete event rules here. These rules for visitors are subject to the O2 Universum visitor policy.